WEST AT HOME

Virtual Call Center Company Employer Profile

About

West at Home is the virtual call center extension of West Corporation (formerly West TeleServices). The company operates call centers in the United States, the Philippines and Jamaica in addition to employing agents working from home. The company has been in business for over 20 years and has more than 36,000 employees. West provides outsourced customer service to client companies spanning many different industries.

Work At Home Jobs

West at Home agents handle inbound calls, providing customer service to West's client companies. Work at home agents are treated as independent contractors versus regular W-2 employees.

Requirements

A quiet home-office workspace located away from high traffic areas in your home.
Computer Type: PC compatible (no Macs).
Internet Browser: Internet Explorer 6.0 or Higher.
Monitor Size: 15 inches or greater.
Minimum OS Version: Windows XP SP2 or Windows Vista.
Minimum RAM: 256 MB or higher for Windows XP SP2. 512 MB or higher for Windows Vista.
Minimum Processor Type: AMD Athlon, AMD Duron, Celeron or Pentium III or better.
Minimum Processor Speed: 1 GHZ (1000 MHz) or better.
Minimum Graphic Resolution: 1024 x 768 16 bit.
Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required.).
Internet Connection: DSL or Cable connection only (No dial-up modem access OR Satellite connections.).
Phones must be feature free (i.e. no FAX machines, fax tones, no caller ID, voicemail, answering machine, call waiting, etc.). You must handle one caller at a time. It is highly recommended that you obtain a second line especially if you have a home alarm, or security monitoring service installed in your home. West strongly encourages all employees to use a second phone number for your work line, so personal calls do not interfere with your customer calls.

Benefits

Work From Home.
Paid hourly wage while in training. Training is conducted online.
Flexible Scheduling – You get to set your own hours and work around your schedule.
No commute – No drive to work with expensive gas bills.
No dress code – You wear what you want.

Compensation

West at Home offers pay schedules based on either per minute rate, per call OR guaranteed hourly rate. If total earnings (whether via per minute, per call or guaranteed hourly rate) are less than minimum wage, employee compensation will be trued up to meet their local minimum wage requirements (our employees will always earn the greater of the two pay scales). West At Home employees are paid on a biweekly basis and Direct Deposit and/or Pay Card options are available immediately.

Other Notes

Aside from the tax implications of operating as an independent contractor, you may also incur additional expenses such as workman's comp and general liability insurance. There may also be other expenses involved when working with West. We strongly suggest that you be sure you fully understand the responsibilities of business ownership, including any upfront costs to get started, prior to deciding whether or not to pursue this opportunity.

How to Apply

Click here to learn more about West's work from home agent opportunity and to apply online.

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