TELETECH

Virtual Call Center Company Employer Profile

About

TeleTech was founded in 1982 and is headquartered in Denver, Colorado. The company is a leading global provider of outsourced customer service solutions. TeleTech serves two million customers in over 18 countries and in more than 29 languages every year.

Work At Home Jobs

TeleTech hires work from home customer service representatives to handle inbound calls in many areas throughout Australia, the United Kingdom and the United States. Click here to see if TeleTech is currently hiring in your area. Work at home agents are treated as regular W-2 wage earning employees.

Requirements

General Requirements:

At least 6 Months Customer Service Experience.
Commitment to a minimum of 25 hours per week (you will provide your individual availability). All shifts require that you are available to work both Saturday or Sunday.
Reliably quiet and professional work environment during work periods.
Ability to pass our technical assessment (we'll send you a link).
Ability to work alone while handling your calls/work.

Technical Requirements:

A reliable personal computer.
Subscription to a reliable high-speed ISP service which has bi-directional speeds of 256kb or more and which is neither a wireless nor satellite internet connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
Ability to be on the Internet and on the phone at the same time without the use of a cell phone or VoIP phone. The telephone must be a corded, traditional telephone. No cordless, cellular/wireless or VoIP (e.g., Vonage, AT&T, CallVantage). You must be comfortable disabling all phone features (call waiting, etc. ) before each work shift.

Computer System Minimum Requirements:

1 GHz Processor.
512 MB RAM.
CD or DVD drive.
At least one available USB port.
Sound Card.
Speakers.
Ethernet Network Card.
Monitor capable of displaying 1024x768 resolution graphics.
BIOS configured to boot from CD.

Benefits

Work From Home (Telecommute).
Paid Training.
Software on CD to connect you to our virtual call center and your supervisor provided.
A corded headset with noise-cancelling microphone provided.
After 6 months of employment you are eligible for benefits, including a $50/month HRA (Health Reimbursement Account), Matching 401(k) plan, and employee discounts with TeleTech's partners and clients.

Compensation

Undisclosed Hourly Rate.

How To Apply

Click here to learn more about the work at home customer service agent positions available with TeleTech and to apply online.

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