SITEL

Virtual Call Center Company Employer Profile

About

SITEL was founded in 1985 and is headquartered in Nashville, TN. The company is a global outsourced provider of call and contact center services with over 145 call centers in 28 countries.

Work At Home Jobs

Home-based agents provide inbound customer service for SITEL's client companies, including, but not limited to, billing inquiries, account or product information questions, product or service orders, installation scheduling, or technical product trouble shooting. Work at home agents are regular W-2 wage earning employees.

Requirements

General Requirements:

Currently to qualify for SITEL's work at home program, you must live in the Albuquerque, New Mexico area, be able to work a flexible schedule, and train on-site at the Albuquerque Call Center for 5 weeks.
Computer and Customer Service experience.
Designated office space free from distracting or background noise.
Dedicated Personal Computer.
High-speed Internet connection (No wireless).
A dedicated analog traditional land line telephone (No wireless, VOIP or cordless phones allowed). Phone must be free from additional services such as: call waiting, message services, 3 way calling etc.
Plantronics M175 headset.

Personal Computer Requirements:

Minimum Pentium IV or equivalent processor - 1.6ghz required; 2.0ghz or better preferred.
512 MB of RAM required, 768 MB or better preferred.
Microsoft XP operating system.
Microsoft Internet Explorer 6.0.
A monitor capable of display resolution of 800x600.
Anti-virus and Anti-Spyware software configured to receive updates.
A compatible sound card.

Benefits

Hourly Pay.
Work From Home.
Paid Training.
Opportunities for advancement.
Paid vacation time.
Medical & dental benefits.
401 (K).
Employee discounts with SITEL's many major brand name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communications companies.

Compensation

Undisclosed hourly rate with routine pay raises and perks.

How to Apply

Click here to apply online as a SITEL work from home agent. Select "United States" for the country. Select "Albuquerque, New Mexico" for the location. If you have questions, call SITEL at 505-724-4000. Additional information is also available here.

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