LiveOps

Virtual Call Center Company Employer Profile

About

LiveOps was founded in 2000 and is headquartered in Palo Alto, California. The company was established as a virtual call center and has hired and trained all of its agents virtually since inception. LiveOps is an outsourced provider of virtual call center services. Today the company boasts over 20,000 work at home agents and continues to expand aggressively.

Work At Home Jobs

LiveOps employs work at home Independent Agents servicing clients in many different industries. Typical client needs are customer service and sales support. Home based Independent Agents are treated as independent contractors versus regular W-2 employees.

Requirements

General Requirements:

You must be professional, positive, optimistic and capable of providing a high level of service.
You must be reliable and punctual.

Technical Requirements:

A personal computer with at least a 1 GHz Pentium III processor or better.
A minimum of 1 GB of RAM Memory.
Windows XP (we do not recommend the Home Edition), or Windows Vista.
Internet Explorer 6 with Service Pack 2.
Java 2- Version 1.5.
A minimum of one USB port (USB version 2).
Windows Update module enabled and configured to update automatically.
Windows standard firewall enabled on systems where it exists.
Anti-Virus software installed and configured to automatically update.
Anti-Spyware software installed and configured to automatically update.
Ad-Aware installed and run at least once per week. You can download and use it free.
A monitor capable of displaying at least 1024 X 768 pixels.
A sound card installed.
Speakers or headphones.
Printer.
Agents are required to use a dedicated landline for inbound and outbound calls. The telephone must be corded, and be free from all features such as call waiting and voice mail. Cordless phones are not allowed. Other telephony technologies such as Voice over Internet Protocol (VoIP), cellular, cable, and satellite are not permitted.

Benefits

Flexible scheduling. Set your own hours based on availability. LiveOps issues scheduling opportunities for new agents twice a week. You must commit to half hour time slots.
Business ownership.
Training on specific client projects is provided.
Immediate online support from supervisors is available in real-time via a chat room.

Compensation

Agents invoice LiveOps per minute of talk time, averaging anywhere between $7 and $20 per hour. Many clients also issue performance bonuses for "up-selling" a caller to a more expensive product. Agents are graded on a merit system, with the most experienced and best scoring agents getting the most lucrative calls. Agents can log in to see their rankings at any time. Those at the top of the ranks tend to be very busy. Fees are calculated from the 1st to the 15th and from the 16th to the end of the month. Checks are mailed on the first business day following the close of an invoice period.

Other Notes

Aside from the tax implications of operating as an independent contractor, you may also incur additional expenses such as workman's comp and general liability insurance. There may also be other expenses involved when working with LiveOps. We strongly suggest that you be sure you fully understand the responsibilities of business ownership, including any upfront costs to get started, prior to deciding whether or not to pursue this opportunity.

LiveOps charges a $50 non-refundable fee to cover a routine background and credit check for all candidates interested in moving forward with the LiveOps Certification Process and becoming LiveOps Agents. Some clients may require drug-screening other pre-employment services resulting in a higher fee.

How to Apply

Click here for more information and to get started with the LiveOps work from home agent qualification process.

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