HILTON

Virtual Call Center Company Employer Profile

About

Conrad Hilton bought his first hotel in 1919. For more than 85 years, "Hilton" has been synonymous with "hotel," standing for excellence in lodging hospitality across the globe. In 1999, that reputation was extended to a new family of brands: Doubletree, Embassy Suites Hotels, Hampton Inn and Hampton Inn & Suites, and Homewood Suites by Hilton. In addition, with such respected names as Hilton, Hilton Grand Vacations Club, Hilton Garden Inn and Conrad Hotels & Resorts, the traveling public is presented with the broadest possible range of price points, choices and opportunities.

Work At Home Jobs

Hilton @ Home agents perform the same role as onsite Reservations and Services Specialists - handling inbound customer service requests. All home-based agents are required to live in the vicinity of a Hilton call center in order to meet training and monthly attendance requirements. Work at home agents are treated as regular W-2 wage earning employees.

Requirements

Flexible for scheduling – based upon business needs.
Excellent communication skills including the ability to speak, read and write fluently in English.
Steady job history.
Basic computer skills including navigational skills and the ability to conduct internet searches.
Ability to pass reference checks, drug screen, and a criminal background check.
Ability to sit in front of a PC monitor for extended periods of time.
High school diploma or equivalent.
Dedicated home phone with ability to make local calls. This phone line may not be through a VoIP (i.e.; Vonage, Skype, etc.). If you do not currently meet these requirements, you must be willing to have a landline with the outlined calling capabilities installed at your expense no later than two weeks after your start date.
High speed internet access with a minimum speed requirement of 768Kb/s. FIOS, DSL, and cable are supported. Satellite and dial up are NOT supported.
You will provide the monitor, headset, phone and surge protector; HRCC will provide the computer, mouse & keyboard and firewall.
Have a home office environment that is professional, safe, and free from background noise and distraction.
Be able to attend paid training, on-site at one of Hilton's Call Center. All training sessions run Monday - Friday for five or seven weeks. 100% attendance is required (no absences or tardies).
Must be able to work required number of hours per week.
Be able to work on-site at one of Hilton's call centers one scheduled shift per month.

Benefits

Team Member Travel Program - Eligible immediately after training completion (based on hotel availability).
Paid Time Off - Accrue vacation time your first year. Available to use after 6 months of employment.
401(k) Savings Plan - Eligible after 90 days of employment.
Company will match dollar for dollar up to 3% of base pay and fifty cents for every dollar on the next 2%.
On-going education and training.
Access to voluntary benefits, including discounted home and auto insurance options, mortgage, credit union/banking options and legal assistance.
Benefits exclusively for Full-Time Team Members: Employee Assistance Program, Medical, Dental and Vision coverage, including dependents and domestic partners, Educational Assistance Program/Tuition Reimbursement.

Compensation

Work at home Reservations Specialists are paid hourly, typically $8-$10 per hour to start. During training agents are paid $7 per hour.

How to Apply

Click here to learn more about the work from home jobs offered by Hilton.

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