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ESURANCE
Virtual Call Center Company Employer
Profile
About
Esurance was
founded in 1998 and is headquartered in San Francisco,
California. The company is one of the fastest growing
automobile insurance companies in America.
Work
At Home Jobs
In addition
to its call center based workforce, Esurance also employs
work at home customer service representatives. Home based
agents are regular W-2 wage earning employees.
Responsibilities
- Provide superior phone
service to new and existing customers.
- Learn and maintain a
thorough working knowledge of all product information.
- Complete and maintain
call reports per production requirements.
- Call customers when
necessary to advise follow up on research items.
- Initiate workflow (webforms
/ DocFinity requests) documents with other departments
accurately.
- Handle irate customers
in a professional manner, showing empathy and ability to
work through any situation effectively.
- Obtain customer and
personal feedback / information and forward suggestions
for improvements when applicable.
- Rely on instructions
and pre-established guidelines to perform the functions
of the job.
- Conduct necessary
research to determine best resolution in balance with
business needs.
- Promote company by
providing top-notch service and inviting referrals.
- Meet/exceed
established standards for CSR quality and productivity.
- Work over the phone or
via email with our Information Technology support team
to troubleshoot and resolve technical issues as needed.
- Perform other duties
as assigned.
Requirements
- Selected applicants
will be required to attend 8 weeks of paid training at
an Esurance training location.
- Your home office
should be an organized, quiet location that is free from
distractions (i.e. televisions, pets and other occupants
of the home etc.).
- High school diploma or
equivalent work experience required.
- Minimum of 1-year
experience in a customer service environment.
- Knowledge and use of
correct spelling.
- Good verbal and
written communication skills.
- Ability to type 20 wpm
minimum with accuracy.
- Ability to write
legibly.
- Ability to listen
attentively and provide excellent customer service
skills with difficult callers.
- Ability to read aloud
accurately with proper grammar, good enunciation, and
smooth flow.
- Ability to operate a
phone, computer system, copier and other office
equipment.
- Ability to adhere to
all organizational policies and procedures.
- Allow for flexible
scheduling during situations that the call center is
unable to function as normal (i.e. weather related
emergency etc.).
- Will be required to
attend monthly meetings, one on one sessions with
immediate supervisor and necessary training sessions as
assigned. Depending on your location and proximity to
our office, these duties may be completed via conference
call, travel to our Call Center, another regionally
assigned facility or other options deemed appropriate by
management.
Benefits
- Work From Home.
- Paid Training.
- Employee Status.
- Undisclosed benefits
for full-time employees.
Compensation
Undisclosed hourly rate.
How To
Apply
Click here to search for current work at home customer
service jobs with Esurance. Enter "work at home" (include
the quotes) in the Keywords box and click "Search". |
