APPLE

Virtual Call Center Company Employer Profile

About

Apple, Inc., formerly known as Apple Computer, designs manufactures and sells personal computers, portable digital music players and related software, services and peripheral devices. The company was founded in 1976 and is headquartered in Cupertino, California.

Work From Home Jobs

Apple employs work at home customer service representatives in select locations in the United States. The primary responsibility of the AppleCare Home Based Agent (HBA) Technical Customer Service Representative is to answer inbound customer inquiries and to troubleshoot issues for resolution. Work at home agents are regular W-2 wage earning employees.

Responsibilities

Analyze and resolve a wide variety of complex technical customer issues.
Exercise multi-tasking skills when managing multiple systems and applications.
Proactively utilize strong problem solving skills in order to deliver customer focused solutions.

Requirements

Must live in an area near an Apple call/contact center.
A private workspace in your house with a door, where ambient noise can be minimized during work hours.
A workspace with a desk and desk chair.
An analog phone line that can be dedicated to contact center calls (monthly allowance provided by Apple).
Internet service meeting minimum system requirements (monthly allowance provided by Apple).
A self-starter who is comfortable in an environment remote from co-workers and manager.
Able to be in the local Apple office for a pre-scheduled office day and as required based on business need.
Apple product knowledge.
Ability to converse with customers and troubleshoot technical issues via phones.
Ability to work independently and self motivated.
Demonstrates strong verbal and written communication skills.
Ability to navigate in the Windows environment.
Experience in high tech customer service.
Flexibility to work varied shifts on a 7-day schedule.

Benefits

Work From Home - Full time telecommute.
Other undisclosed benefits.

Compensation

Undisclosed.

How to Apply

Click here to visit the company website, search current job openings and apply online. To find current work from home job openings enter "work from home" (without the quotes) in the "keywords" search box and click "search".

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