1-800-CONTACTS

Virtual Call Center Company Employer Profile

About

1-800-CONTACTS was founded in 1995 by Jonathan Coon and John Nichols and sells contact lenses by phone and through its Web site.

Work From Home Jobs

The company employs over 250 Customer Service Representatives (CSR's) in a traditional land-based call center and a virtual call center operating 24 hours a day 7 days a week. Work at home agents are treated as regular W-2 wage earning employees.

Requirements

High school diploma or equivalent
Ability to read and interpret documents such as policy/procedures manual and customer order forms
Exceptional communication skills (oral, written, listening)
Strong organizational skills with the ability to coordinate and prioritize multiple tasks
Ability to calculate figures and amounts
Excellent keyboarding skills (35 WPM minimum)
Excellent computer skills, including internet proficiency
Ability to sit for long periods of time
Outstanding customer service skills (friendly, courteous and helpful)
Steady work history
Six months customer service and six months sales experience required

Additionally, you must work 4-6 months in the company's Draper Utah call center to earn your way into a work at home position.

Benefits

Tuition Reimbursement

Compensation

CSR's start at $10 per hour plus bonus pay based on performance, with performance reviews for possible pay increase every 6 months.

How to Apply

Click here to visit the company website and view current job openings. Look for current "Customer Service Representative" openings.

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