Third Party Verification Explained

Definition of Third Party Verification

Third Party Verification is the process of getting an independent third party to confirm that a customer is actually ordering a new product or service, such as switching long distance carriers. For certain types of transactions it is required by the Federal Communications Commission (FCC). Verification can be made via live agent or recording.

Example of Third Party Verification

XYZ company has contacted a prospective new customer about changing their long distance carrier. The customer has agreed to switch. XYZ company's agent then transfers the call to another agent at ABC company for verification. In this example ABC company is providing the Third Party Verification service.

Third Party Verification Agents

As an agent working for a company providing third party verification services you are engaged in the process of receiving inbound calls, initiating outbound calls or reviewing recordings for the purpose of verifying that the prospective customer actually wishes to complete the transaction.