TELCARE CORPORATION

Virtual Call Center Company Employer Profile

About

TeLCare was founded in 1993 and is headquartered in Boca Raton, Florida. The company provides customer retention services, including customer satisfaction surveys and greeting card services, to a diverse base of client companies located in the United States, Canada and Mexico.

Work From Home Jobs

TeLCare work at home agents perform outbound calls, completing customer satisfaction surveys for TeLCare client companies. Home-based agents are employed as independent contractors.

Requirements

All agents must attend training in TeLCare's Boca Raton, Florida office for 1-2 weeks as needed depending on the projects assigned and the skill level you possess. Although training hours will be paid at the base pay rate, you will be responsible for any expenses you incur in traveling to their office. Initial training will not be provided by telephone under any circumstances.
Must have or obtain a broadband connection to the Internet in the form of a full-speed DSL line (no cable-based service).
Must have a Windows-based computer with Internet Explorer 6.0 or higher and a computer headset.
Must have a quiet place to make calls, where you are sure that you will not be disturbed by other household members, pets, etc.
Prior customer service experience, preferably providing service to customers over the phone.
Experience surfing the Internet, emailing, and using any instant messenger product.
Excellent communications skills and a complete command of the English language.
You must be able to type quickly, utilize spell check, and edit comments for grammar and punctuation.
You will be employed as an Independent Contractor. Contractors unable to work at least 20 hours per week are not eligible. The current projects available require approximately 20-40 hours per business week, Monday through Friday, between the hours of 9am to 5pm of the customer's time zone location. However, the projects may be split if only part-time hours are desired. In addition, some smaller projects are available requiring 3-6 hours per week, Monday through Thursday, 7pm to 9pm and Saturday morning, 9am to 12pm, again based on the customer's time zone.
Bilingual (English/Spanish) candidates will be given first priority.

Benefits

Work From Home - Full Time Telecommute.
Paid Training.
Guaranteed Hourly Wage.
TeLCare will supply you with the Softphone software to make calls via their VOIP network using your headset through your DSL, so you will not see any long distance charges on your home phone bill.

Compensation

The pay rate being offered is $9.00-$10.00 per hour with room for growth. Because you will be an independent contractor, you will not be eligible for overtime or holiday pay.

How to Apply

Apply for this opportunity by emailing your resume to Bonnie Cruz at bonnie.cruz@telcarecorp.com

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