What's New At TelemarketingFromHome.com
We've done a lot of work on the website since last
issue! Briefly, here
are some of the changes:
We've made a major deal with regard to advertising.
Now, we know at this point, you're probably thinking, "Oh
great, more
advertising." And most of the time you'd be right.
Advertisements
frequently are nothing more than a quick grab at your
wallet.
This is different. This advertiser offers a product of
great value to the
visitors to the site.
The product is magicJack.
If you haven't seen or heard about
magicJack
yet, this product is going to revolutionize how consumers
purchase home
phone service.
We don't use the word revolutionize lightly here. It's
projected that
nearly half the homes in the United States will have a
magicJack by next
year. Why? Because it COMPLETELY ELIMINATES your home
phone bill.
magicJack users simply plug the
device into a USB port on their
computer, and plug their phone into the
magicJack. It's that simple.
And they enjoy Unlimited Local and Long Distance Calling.
It's like Vonage or many of the other services you see
being marketed by
local cable companies, with one major difference: The
price.
magicJack is just $39.95 for the
hardware and includes your first YEAR of
service. Additional YEARS are just $19.95. No more monthly
phone bill,
and you enjoy all of the calling features we've all become
accustomed to,
including Call Waiting, 3-Way calling, Voicemail etc.
Whether you are going to use your phone to do
telemarketing from home
(and you may have noticed most companies REQUIRE a home
phone,
cell phones are a no no) or just want to get rid of your
current monthly
phone bill,
magicJack is the way to go. In these
difficult economic times,
as we all seek ways to lower expenses, we highly recommend
magicJack.
In other news, we've also began updating the
Virtual Call Centers page on
the website daily and will continue to do so for at least
the next several
weeks.
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Featured Article
What is a Virtual Call Center?
Perhaps the simplest way to think about a virtual call
center is to
visualize a call center without walls.
Technology enables the call center operator to centralize
management
functions while distributing calls to agents in remote
locations.
Remote agents can be located in multiple call centers
operated by the same
company, or as is increasingly the case, they may work
from home.
The
virtual call center is comprised of a central facility
where campaigns
are managed and a network of agents in various locations
where the work is
performed.
The
experience for both the call center operator and the call
center agent
is very much like that in a traditional, brick and mortar
call center.
The
virtual call center manager starts and stops campaigns,
assigns agents
to campaigns, monitors and coaches agents, and views
performance metrics
in real-time, just as in a traditional call center.
The
virtual call center agent logs into and out of campaigns,
makes and
receives calls, views and/or updates customer data, and
dispositions
calls in real-time, again, just as in a traditional call
center.
Virtual call centers may be "in-house" or "outsourced"
operations.
An
"in-house" call center is one where the organization
operates its own
call center. For example, the agent may work for Sears and
all contacts
that agent has will be with customers or prospective
customers of Sears.
In
an "outsourced" operation, the agent is employed by a call
center
service provider who contracts with various client
organizations. In an
outsourced operation calls are routed only to agents who
have been
trained to handle calls for that client, and an agent may
perform work
for more than one client.
Some virtual call centers go beyond simply handling calls
to handling all
customer and prospect interactions, including answering
email inquiries
and engaging in live chat sessions, and are referred to as
virtual
contact centers.
About The Author:
Tony Cochran is the Founder of
TelemarketingFromHome.com, a leading
Internet provider of virtual call center news, articles,
and current
work from home job listings, information and resources.
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Featured Jobs
If
you haven't checked out the
Jobs section of the site recently, there
have been numerous great jobs posted. Here's a
sampling of recent
job postings:
Virtual Call Center Agent Job Survey Interviewer
Work From Home
Westat conducts nationwide surveys on subjects that
include education,
health, transportation and environmental issues. Since
1961, we have
provided research and related services to agencies of the
U.S. Government
and to a broad range of institutional and business
clients. Currently
hiring Survey Interviewers to work from home. Absolutely
no sales or
setting appointments for sales calls. Flexible work
schedules- choose
from a selection of days and times. Paid training....,
2008-05-03,
16:54:19
Virtual Call Center Agent - Remote Customer
Service Representative
Must be a resident of Texas, preferably in the
Dallas area. We are
seeking seasoned, energetic, and tech-savvy remote
customer service
representatives who are passionate about helping our
customers. As a
Remote Agent, you will be receiving incoming calls from
current and
potential customers. The type of calls may vary depending
on the
customer's needs. You will receive all of the necessary
information to
handle these calls during the program training and have
weekly meetings
with your Team Manager. Potential to make over 30k in
salary and bonus.
Must be able to work from home part time in between the
hours of
8:00am and 6:00pm Pacific Standard Time. Work schedules
may vary...,
2008-05-03, 12:39:00
Home Based Virtual Call Center Agent - Inbound
Sales & Customer
Service
Interested in becoming a Home Based Agent (HBA)?
Home Based Agents
(HBAs) handle a variety of inbound sales and customer
service calls for
our clients, from their home using their own PC (equipped
with broadband
access connection and hard-wired telephone). Successful
HBA candidates
consistently demonstrate excellent customer service skills
and have the
ability to explain and offer solutions clearly and
confidently...,
2008-05-02, 13:31:00
These are just a few of the great jobs posted recently.
To learn more about
these positions including how to apply, please visit the
Jobs section of the
site.
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Major News of Interest to Job Seekers
