September 02, 2008

BT Scotland Testing Virtual Call Centre Work At Home

Call Centre Focus is reporting that call centre workers in north Scotland are set to work from home in a pilot project being offered by communications solutions provider BT.

During the test fifteen volunteer agents will work at home in a virtual call centre using their broadband internet connection to do the same work they would in the office.

A BT company official is quoted as saying that virtual call and contact centre employment, "... is the next big trend in the industry and Scotland is well placed to create new jobs from it."

It's reasonable to expect that if this test goes well, BT will expand the use of home-based call and contact  centre agents.

This is yet another example of companies worldwide embracing the home-based agent business model, and should be welcome news to residents of Scotland interested in obtaining jobs working at home.

Stay tuned. Further reports will be made as more information becomes available.