August 13, 2008

Indian Call Centre Agents Can Now Work From Home

In a news report released on its website August 8th, BusinessWeek is reporting that the government in India has given the go-ahead for companies there to employ work at home agents in call centres and other industries.

This decision will allow Indian companies to enjoy the many benefits offered by home-based worker employment, including lower operating costs, increased employee satisfaction coupled with lower turnover, and the employment of workers challenged by the traditional workplace, including the handicapped and disabled.

Industry professionals commenting on this news are cautiously optimistic, explaining this also presents some concerns. Security issues such as work at home employee access to sensitive customer information is presented as an example.

If you wish to learn more about this development and for additional information you can read the full story here.