February 14, 2008
RTI Plans to Nearly Double Size of Raleigh Call Center, Add Nearly 600 Employees

Research Triangle Park, N.C. -- RTI International plans to double the size of its Raleigh Call Center, adding nearly 600 employees.

The center will expand from its present size of 10,300 square feet to nearly 18,000 square feet, doubling the number of interviewing seats.

Expanding the call center is necessary to handle interviewing requirements for the National Postsecondary Student Aid Study (NPSAS), which RTI is conducting for the U.S. Department of Education. The NPSAS work will entail more than 200,000 hours of interviewing and tracing over a six-month period.

The call center will contract about 600 additional temporary workers to fill all the additional interviewing seats, including 100 remote interviewers working from home via RTI's Virtual Call Center infrastructure.

"The call center's growth will give RTI extra capacity for taking on additional large interviewing projects in the future," Richard Heman-Ackah, RTI's director of Call Center Services.

RTI has entered into a five-year lease on a 7,500-square-foot suite next door to the present call center premises to accomplish the expansion. The wall separating the two spaces will be removed.

The NPSAS is the only periodic, nationally representative survey of student financial aid. Its main purpose is to create a research data set for a large sample of students that brings together information about federal, state and private aid programs. The resulting data set allows research and policy analysts to address basic issues about the affordability of postsecondary education and the effectiveness of existing financial aid programs.

The call center is located 5265 Capital Boulevard in Raleigh.

Interested parties can apply on-line directly at www.greeneresources.com or call 919-926-6700.

RTI News Media Contacts
news@rti.org
Lisa Bistreich: 919-316-3596
Patrick Gibbons: 919-541-6136
PO Box 12194
Research Triangle Park, NC 27709-2194