January 30, 2008

Five9 Appoints New CEO

Five9, Inc., the leader in on-demand virtual call center software, today announced the appointment of Mike Burkland as President and Chief Executive Officer. Mike comes to Five9 with more than 11 years of experience as CEO for several leading software companies, and will sustain Five9's success as the company continues to gain market share in the emerging on-demand call center software market. 

"After 3 years of growth enabling Five9 to be recognized by Inc 500 as the twelfth fastest-growing private software company in the nation, Five9 is an established leader in the hosted call center software market with tremendous potential," said Burkland. "This is a very exciting time for Five9 and I look forward to helping accelerate the growth of the business," he continued. 

A seasoned executive with a proven ability to drive growth and bring strategic focus and operational excellence to high growth technology companies, Burkland most recently ran the Strategic Advisory Practice at ICN. ICN is the leading firm in its field, specializing in providing leadership and strategic advisory to high technology companies. While at ICN, Burkland worked with multiple companies to successfully execute corporate strategies and operational improvements. In the 11 years prior to joining ICN, Burkland was CEO of a handful of enterprise software and SaaS companies in market segments ranging from systems management and content management to security and CRM, and has led three private companies through successful acquisitions by larger public companies. He holds MBA and BA degrees from the University of California at Berkeley.

Mitchell Kertzman, a Partner at Hummer Winblad Venture Partners with over 30 years of experience as a CEO of public and private software companies, said that the Five9 board of directors selected Burkland based on his track record as well as his strong executive and personal qualities. "Five9 is an exciting company that established itself as a market leader in the fast-growing hosted call center market. We're extremely enthusiastic to bring Mike on board to expand on our success and further accelerate our growth," said Kertzman. 

About the Five9 Virtual Call Center 

The on-demand Five9 Virtual Call Center Suite enables companies of any size to build a comprehensive, feature-rich contact center -- anywhere in the world -- without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers. Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management. 

About Five9, Inc. 

Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center Suite targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit the following page: Five9