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Customer Service
Representative - Work From Home
Job #
08093002
Posting
Date: 09/30/08
Job
Description
eChannel Solutions is a
rapidly growing and profitable e-commerce company
specializing in children's products located in San Jose,
CA. We are currently seeking a full time Customer Service
Person to work from home. The primary responsibilities
will be to take phone calls from customers for pre- and
post-sale inquiries, manage orders and handle email
correspondence with both customers and suppliers.
Requirements
- A self starter who
learns quickly.
- Previous experience on
the phone, with email and chat.
- A great computer and
high-speed Internet in a home office set-up.
- Can work Monday-Friday
and some Sundays 8am to 8pm Pacific Time at least 20-35
hours/week (typically 4 - 6 hour shifts).
- Has experience with
order management and handling a large volume of orders.
- Can handle sales calls
and difficult customers with finesse and poise.
- Has a college degree
or high school diploma with excellent experience.
- Excellent English
skills, both written and verbal.
- Microsoft Office
proficient.
- Show progressive
growth in past positions.
- Can keep details
organized and take initiative without supervision.
- Previous Call Center
experience a plus.
Questions (To be
answered by all applicants)
- How many hours per
week are you available? Which hours within the times
listed?
- Have you worked in a
virtual environment before? Explain past experience and
why you want to work from home.
- Have you ever sold
items on eBay, Amazon or other marketplaces?
- Have you worked
closely with a retail website in the past?
- Please describe the
types of customer service you have provided
previously... type of company and if you worked with
email/chat/phones, etc.
- Describe your home
computer and what type of internet connection you have.
- What is your
experience with using or purchasing baby furniture or
kids toys?
- Provide us with a
specific example of how you solved a difficult customer
service problem (both steps and resolution).
- How comfortable are
you answering customer telephone queries? Please explain
past experience.
- What are the first
three things you would do if you get this position?
Benefits
Compensation
$8-$11/hr. based upon
experience and fit.
How To Apply
Along with your resume
(pasted into the body of your email), please answer the
questions shown above. Submissions
without these questions answered will not be reviewed.
Email information to
jobs@echannelsolutions.com. We expect to hire within 4
weeks.
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