Part-Time Work at Home Reservations and Services Specialist (Tampa Bay, Florida area)

Job # 08090602

Posting Date: 09/06/08

Job Description

Hilton Reservations & Customer Care (HRCC) handles inbound reservation request calls for all Hilton Brands, including: Hilton, Embassy Suites, Homewood Suites by Hilton, Conrad, Hampton Inn and Suites, and DoubleTree Hotels. Hilton at Home team members perform the same role as on-site Reservations and Services Specialists. You will receive inbound calls from people across the country and assist them in making reservations for our hotels and resorts.

Requirements

You MUST reside in the 813 area code (Metro-Tampa) area to be considered for this position. Please do not apply if you do not reside in the 813 area code.
Flexible for scheduling – based upon business needs.
Excellent communication skills including the ability to speak, read and write fluently in English.
Steady job history.
Basic computer skills including navigational skills and the ability to conduct internet searches.
Ability to pass reference checks, drug screen, and a criminal background check.
Ability to sit in front of a PC monitor for extended periods of time.
High school diploma or equivalent.
Dedicated home phone with ability to make local calls to numbers in the 813 area code. This phone line may not be through a VoIP (i.e.; Vonage, Skype, etc.). If you do not currently meet these requirements, you must be willing to have a landline with the outlined calling capabilities installed at your expense no later than two weeks after your start date.
High speed internet access with a minimum speed requirement of 768Kb/s. FIOS, DSL, and cable are supported. Satellite and dial up are NOT supported.
You will provide the monitor, headset, phone and surge protector; HRCC will provide the computer, mouse & keyboard and firewall.
Have a home office environment that is professional, safe, and free from background noise and distraction.
Be able to attend paid training, on-site at our facility. All training sessions run Monday - Friday for seven weeks. 100% attendance is required (no absences or tardies). Post training schedules will vary but will consist of primarily daytime, afternoon, and early evening hours. All schedules will include weekends.
Must be able to work 25 hours per week.
Must be able to work on-site as needed due to performance/technical issues.

Important: If qualified and selected for employment, you must be available to attend paid training at Hilton's Tampa Bay Florida call center from 9am-2pm M-F beginning on October 3, 2008 and lasting 7 weeks. Additionally, you be able to work on-site as needed due to performance/technical issues.

Benefits

Paid Training.
Work From Home.
Team Member Travel Program - Eligible immediately after training completion (based on hotel availability).
Paid Time Off - Accrue vacation time your first year. Available to use after 6 months of employment.
401(k) Savings Plan - Eligible after 90 days of employment.
Company will match dollar for dollar up to 3% of base pay and fifty cents for every dollar on the next 2%.
On-going education and training.
Access to voluntary benefits, including discounted home and auto insurance options, mortgage, credit union/banking options and legal assistance.
Benefits exclusively for Full-Time Team Members: Employee Assistance Program, Medical, Dental and Vision coverage, including dependents and domestic partners, Educational Assistance Program/Tuition Reimbursement.

Compensation

The starting pay for this position is $9.00 per hour, plus monthly incentive. (Note: Rate is $7.00 per hour during the first six weeks or your training period.)

How To Apply

Click here to apply online:

Click "Search for Jobs"
Select "Call Center" for the "Job Category"
Select "All Locations" for the "Location"
Select "All Brands" for the "Hilton Family"
Click "Search"

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