Virtual Call Center Customer Service Agent - Telecommute

Job # 08082601

Posting Date: 08/26/08

Job Description

TeleTech, a leading global provider of outsourced customer service solutions, is currently seeking work from home (telecommute) virtual call center customer service agents.

As a virtual customer service agent you will receive inbound calls, gathering customer information, assessing and fulfilling customer needs, educating the customer as necessary to prevent the need for future contacts, and thoroughly documenting the reason for the call.

Positions are available in many areas throughout the United States, Australia and the United Kingdom. Residents of the United States, click here to see if we are currently hiring in your state.

Requirements

General Requirements:

At least 6 Months Customer Service Experience.
Commitment to a minimum of 25 hours per week (you will provide your individual availability). All shifts require that you are available to work both Saturday or Sunday.
Reliably quiet and professional work environment during work periods.
Ability to pass our technical assessment (we'll send you a link).
Ability to work alone while handling your calls/work.

Technical Requirements:

A reliable personal computer.
Subscription to a reliable high-speed ISP service which has bi-directional speeds of 256kb or more and which is neither a wireless nor satellite internet connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
Ability to be on the Internet and on the phone at the same time without the use of a cell phone or VoIP phone. The telephone must be a corded, traditional telephone. No cordless, cellular/wireless or VoIP (e.g., Vonage, AT&T, CallVantage). You must be comfortable disabling all phone features (call waiting, etc. ) before each work shift.

Computer System Minimum Requirements:

1 Ghz Processor.
512 MB RAM.
CD or DVD drive.
At least one available USB port.
Sound Card.
Speakers.
Ethernet Network Card.
Monitor capable of displaying 1024x768 resolution graphics.
BIOS configured to boot from CD.

Benefits

Work From Home (Telecommute).
Paid Training.
Software on CD to connect you to our virtual call center and your supervisor provided.
A corded headset with noise-cancelling microphone provided.
After 6 months of employment you are eligible for benefits, including a $50/month HRA (Health Reimbursement Account), Matching 401(k) plan, and employee discounts with TeleTech's partners and clients.

Compensation

Undisclosed Hourly Rate.

How To Apply

Click here to learn more about the work at home positions available at TeleTech and to apply online.

Click here to view more virtual call center customer service telecommute jobs like this one.

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