Home Based Virtual Call Center Agent - Inbound Sales & Customer Service

Job # 08050201

Posting Date: 05/02/08

Job Description:

Interested in becoming a Home Based Agent (HBA)? Home Based Agents (HBAs) handle a variety of inbound sales and customer service calls for our clients, from their home using their own PC* (equipped with broadband access connection and hard-wired telephone). Successful HBA candidates consistently demonstrate excellent customer service skills and have the ability to explain and offer solutions clearly and confidently.

Eligible candidates must have a strong work ethic, be punctual and reliable, and need minimal supervision. The HBA must maintain a professional workspace and it should be in a separate area away from high traffic areas within the home. Supported by a dedicated operations team, the ability for HBAs to effectively troubleshoot desktop and connectivity problems is a plus. HBAs receive extensive training and development at one of our regional contact centers or by using the Company's web-based training facilities.

*Minimum HBA PC requirements:

800MHZ processor or greater
15" Monitor or larger
512MB RAM
Windows 2000 or Windows XP Operating System
Version 6.0 Internet Explorer web browser or higher
Working Anti-virus software installed

*Other technical requirements:

Broadband IS-DSL from local telecommunication carrier or cable high speed Internet required.
Satellite broadband or one-way high speed or wireless NOT acceptable
Hard-wired telephone line dedicated to ICT Group business with no working extensions associated with it. Call waiting and voicemail must be disabled.
Second phone line (cell phone permitted), required for coaching, counseling, meeting and emergencies.
Working e-mail account.

How to Apply:

If your at-home office meets the above requirements, and you are interested in pursuing a career with a leading global provider of customer management and business process outsourcing solutions, click here to begin the qualification process.

Click here to view more great home based virtual call center agent inbound sales & customer service jobs like this one.

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