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In-Home Customer Service
Representative In Bound Telephone (Boone, IA)
Job #
008100901
Posting
Date: 10/09/08
Job
Description
CDS Global is currently
seeking individuals to work from home as customer service
representatives, answering inbound phone calls from
magazine and product subscribers.
Responsibilities
- Receives and
interprets verbal customer inquiries and/or complaints
by telephone and responds to customer verbally using PCs
while performing searches/look-ups and account
maintenance to customer accounts according to
established departmental policy and work flow
priorities.
- Determines the best
method to assist customer and resolve problems to ensure
customer satisfaction, according to department
guidelines and/or client specifications.
- Continually performs
and meets performance standards of the functions of this
position.
- Utilizes established
vehicles to offer and promote magazine and product
opportunities to customers when appropriate in order to
achieve upsells and/or cross-sells according to
established departmental policy.
- Reads, interprets and
maintains current information on client specific data by
utilizing various resources including publisher screens,
voice mail, memos and websites.
- Displays friendly,
courteous and professional behavior to customers.
- Informs management of
complaint trends, distribution problems and/or feedback
from customers.
- Adheres to CDS Global
policies.
- Follows all CDS Global
ergonomic and safety policies.
Requirements
- Candidates must live
within 60 miles of CDS Global office in Boone, Iowa.
- Must be able to attend
4-week training program within the CDS Global facility
in Boone, Iowa.
- Must have current
Internet service provider with on-line high-speed
Internet package. The minimum download speed required is
512 kbps. Candidates must provide proof of connection
speed from Internet provider (such as a copy of invoice
and/or letter from service provider) at the time of
application.
- Candidates must have a
featureless land line phone for CDS equipment.
- Must provide clean,
ergonomic and noise-free environment in the home, during
working hours.
- Proficient verbal and
written English communication skills.
- Basic PC knowledge and
skills.
- Candidates must be able
to type 20+ wpm (typing test will be given at the time
of application).
- Customer Service
background or experience working with people preferred.
- Post Offer/Pre-employment
Health Screening & Background Check Required.
- A set schedule will be
determined within the following parameters and
individuals availability.
Saturday: 8am-6pm, Monday-Friday: 9am-11pm
- Mandatory Training
Options: (choose one)
#7 October 20 - November 14 Monday - Friday Noon-7pm
#8 October 27 - November 21 Monday - Friday
9:30am-4:30pm
Benefits
- Work From Home - Full
time telecommute.
- Paid Training.
Compensation
$10.75/hour to start.
How To Apply
Submit resume to
bnhremployment@cds-global.com. We appreciate cover
letters and any other information you want to include. Be
sure to specify in the subject line of the e-mail the job
title of this posting.
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