Telephone Satisfaction Survey Agent - Work At Home

Job # 008100801

Posting Date: 10/08/08

Job Description

TeLCare Corp has immediate openings available for individuals to work from home completing telephone satisfaction surveys. This is a legitimate work at home opportunity, with no up-front investment. TeLCare is a 13-year old established firm. There are several types of surveys, some are short with only 8-10 questions, and other surveys can have 60 or more questions. You will be calling people who have purchased from or been serviced by a company. You will also be calling companies who are dealer/distributors of larger companies. You will not be selling any products/services or making appointments to sell
products/services.

Requirements

You will be required to attend training in our Boca Raton, Florida office for 1-2 weeks as needed depending on the projects assigned and the skill level you possess. Although training hours will be paid at the base pay rate, you will be responsible for any expenses you incur in traveling to our office. Initial training will not be provided by telephone under any circumstances.
Must have or obtain a broadband connection to the Internet in the form of a full-speed DSL line (no cable-based service).
Must have a Windows-based computer with Internet Explorer 6.0 or higher and a computer headset.
Must have a quiet place to make calls, where you are sure that you will not be disturbed by other household members, pets, etc.
Prior customer service experience preferred. This experience does not necessarily have to be in the survey area. We just want to know that you have had experience dealing with customers in a service fashion, preferably over the phone.
Experience surfing the Internet, emailing, and using any instant messenger product.
Excellent communications skills and a complete command of the English language.
You must be able to type quickly, utilize spell check, and edit comments for grammar and punctuation.
You will be employed as an Independent Contractor. Contractors unable to work at least 20 hours per week are not eligible. The current projects available require approximately 20-40 hours per business week, Monday through Friday, between the hours of 9am to 5pm of the customer's time zone location. However, the projects may be split if only part-time hours are desired. In addition, some smaller projects are available requiring 3-6 hours per week, Monday through Thursday, 7pm to 9pm and Saturday morning, 9am to 12pm, again based on the customer's time zone.
Bilingual (English/Spanish) candidates will be given first priority.

Benefits

Work From Home - Full Time Telecommute.
Paid Training.
Guaranteed Hourly Wage.
We will supply you with the Softphone software to make calls via our VOIP network using your headset through the DSL, so you will not see any long distance charges on your home phone bill.

Compensation

The pay rate being offered is $9.00-$10.00 per hour with room for growth. Because you will be an independent contractor, you will not be eligible for overtime or holiday pay.

How To Apply

Apply for this opportunity by emailing your resume to Bonnie Cruz at bonnie.cruz@telcarecorp.com

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