Work from Home Technical Customer Service Agent (Phoenix Area)

Job # 008100702

Posting Date: 10/07/08

Job Description

Apple is currently seeking full-time work from home customer service representatives in the Phoenix, AZ area. The primary responsibility of the AppleCare HBA Technical Customer Service Representative is to answer inbound customer inquiries and to troubleshoot issues for resolution while ensuring the customer receives a world-class experience.

Responsibilities

Analyze and resolve a wide variety of complex technical customer issues.
Exercise multi-tasking skills when managing multiple systems and applications.
Proactively utilize strong problem solving skills in order to deliver customer focused solutions.

Requirements

Must live in the Phoenix area.
A private workspace in your house with a door, where ambient noise can be minimized during work hours.
A workspace with a desk and desk chair.
An analog phone line that can be dedicated to contact center calls (monthly allowance provided by Apple).
Internet service meeting minimum system requirements (monthly allowance provided by Apple).
A self-starter who is comfortable in an environment remote from co-workers and manager.
Able to be in the Apple Phoenix office for a pre-scheduled office day and as required based on business need.
Apple product knowledge.
Ability to converse with customers and troubleshoot technical issues via phones.
Ability to work independently and self motivated.
Demonstrates strong verbal and written communication skills.
Ability to navigate in the Windows environment.
Experience in high tech customer service.
Flexibility to work varied shifts on a 7-day schedule.

Benefits

Work From Home - Full time telecommute.
Other undisclosed benefits.

Compensation

Undisclosed.

How To Apply

Click here to apply online.

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