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ICT Group
ICT GROUP
Virtual Call Center Company Employer
Profile
About
ICT Group
was founded in 1983 and went public in 1996. The company
provides outsourced customer care and management services
to large corporate clients in a variety of industries. ICT
employs more than 20,000 sales and service representatives
worldwide.
Work
At Home Jobs
Home-Based
Agents (HBAs) handle a variety of inbound sales and
customer service calls for ICT Group clients. HBAs receive
extensive training and development at one of ICT Group's
regional contact centers or by using the Company's
web-based training facilities. ICT's work at home agents
are treated as
independent contractors versus regular W-2 employees.
Requirements
General
Requirements:
- Must have a strong
work ethic, be punctual and reliable, and require
minimal supervision.
- Must possess excellent
customer service skills and have the ability to explain
solutions clearly and confidently.
- Must maintain a
professional workspace in a separate area away from high
traffic areas within the home.
Minimum Personal Computer
Requirements:
- 800MHZ processor or
greater.
- 15" Monitor or larger.
- 512MB RAM.
- Windows 2000 or
Windows XP Operating System.
- Version 6.0 Internet
Explorer web browser or higher.
- Working Anti-virus
software installed.
Other Technical
Requirements:
- Broadband DSL or Cable
High-Speed Internet Connection.
- Hard-wired telephone
line dedicated to ICT Group business with no working
extensions associated with it. Call waiting and
voicemail must be disabled.
- Second phone line
(cell phone permitted), required for coaching,
counseling, meeting and emergencies.
- Working e-mail
account.
Benefits
- Work From Home.
- No Dress Code.
- No Transportation
Costs.
Compensation
Compensation
averages around $10.00 per hour, dependent on client
projects. Some inbound projects are paid per-minute.
Others programs have a bonus or incentive structure based
on performance.
How to
Apply
If you meet
the above requirements, click
here to search and apply for a Home Based Agent position online. |
