ASCEND ONE CORPORATION

Virtual Call Center Company Employer Profile

About

Ascend One Corporation was founded in 1996 and is headquartered in Columbia, Maryland. Ascend One is a debt management company and through its family of companies offers consumer credit and financial counseling to its clients. The company also provides back-office processing and technology for credit counseling agencies.

Work At Home Jobs

Ascend One regularly recruits qualified applicants to be trained as "Customer Care Coaches", "Payment Assistance Coaches" and "Solutions Coaches". Working from home, these agents answer questions and provide assistance to existing customers of the Ascend One family of companies engaged in the business of debt consolidation and consumer credit counseling. Work at home agents are treated as regular W-2 wage earning employees.

Requirements

High school diploma or general education degree (GED). Some college and/or college degree preferred.
Minimum of 1.5 years of related customer service work experience required, including some prior call center experience.
Experience in other customer service support areas (such as resolution or creditor services) preferred.
Proven successful experience with customer account management and relationship building.
Prior experience in working with multiple products and/or services, preferably in a financial environment.
Excellent relationship-building and customer service skills.
Excellent verbal and written communications skills (including grammar and spelling).
Accurate keyboarding skills.
Strong critical thinking skills to resolve daily and escalated issues.
Strong problem-solving and analytical skills, to be used to effectively resolve client issues, and proactively identify other client needs and opportunities.
Ability to construct clear, concise, professional, and informative email communications.
Independent decision-making ability, including the ability to determine when to solicit other resources and/or escalate issues in need of additional attention.
Working knowledge of internet, word processing and e-mail software.
Ability to work effectively with minimal supervision.
Requires a dedicated, private home office, computer, high speed internet connection, and phone line ("land" line, not VOIP) to be used when working from home.
Ability to work an evening schedule (such as M-F, 1pm-10pm) or a schedule that includes four weekdays plus Saturday (such as M,T,W,F, and Saturday, 9am-6pm).

Important: If qualified and selected for employment with Ascend One, you must be available to attend anywhere from 5-6 weeks to 2-3 months (depends on the position) of paid training at an Ascend One location as required by the company. Currently training locations include Atlanta Georgia, Charlotte North Carolina, and Columbia Maryland.

Benefits

Paid Training.
Competitive Pay.
Work From Home - Telecommute.
Health, Dental, Vision, Accidental Death & Disability, Short & Long Term Disability & Dependent Life Insurance.
Employer-matched 401K.
Prepaid legal.
Flexible spending accounts (medical and dependent care).
529 College-bound fund.
Employee Assistance Program.
You’ll be eligible for many benefits on the first day of the month following your date of hire and immediately begin to accrue paid leave (Paid Time Off).

Compensation

Starting Salary $28,000-$34,000+ Annually.

How To Apply

Click here to view current work at home job openings with Ascend One and to apply online.

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